Terms and Conditions (T&C)

Effective Date: 29 November 2025

1. Scope of Application

1.1

These Terms and Conditions (T&C) apply to all contracts for the use of the Software-as-a-Service (SaaS) platform GoHighLevel between David Aman (hereinafter referred to as the “Provider”) and his customers (hereinafter referred to as the “Customer”).

1.2

Deviating terms and conditions of the Customer shall not apply unless the Provider has expressly agreed to their validity in writing.

2. Subject of the Agreement

2.1

The Provider grants the Customer access to the SaaS platform Salesoperation.io, which includes features such as funnel building, email marketing, CRM, automations, and various business tools.

2.2

The Provider grants access to the platform via the internet. No local installation of the software on the Customer’s systems is required.

3. Registration and Conclusion of Contract

3.1

Use of the platform requires registration. The Customer is obligated to provide truthful and complete information during the registration process.

3.2

A contract is concluded when the Provider confirms the Customer’s registration or grants access to the platform.

4. Provider’s Services

4.1

The Provider makes the SaaS platform available with an average monthly uptime of 100%.

4.2

The Provider is entitled to further develop the platform and to modify or add functions, provided such changes are reasonable for the Customer.

4.3

The Provider offers technical support during business hours via telephone.

5. Customer Obligations

5.1

The Customer agrees to use the SaaS platform only within the scope of legal requirements and the Provider’s terms of use.

5.2

The Customer is responsible for:

The security of their login credentials

The legality of any content stored or processed on the platform

Compliance with all applicable data protection regulations regarding the Customer’s processed data

5.3

The Customer must not use the platform for illegal purposes or take any action that may compromise the platform’s security.

6. Fees and Payment Terms

6.1

For the use of the platform, the Customer pays a monthly fee as agreed upon, plus applicable VAT.

6.2

Billing is carried out monthly in advance. Invoices must be paid within 14 days of receipt.

6.3

In case of late payment, the Provider is entitled to suspend the Customer’s access to the platform until payment has been made.

7. Contract Duration and Termination

7.1

The contract is concluded for an indefinite period unless a minimum contract term has been agreed upon.

7.2

Either party may terminate the agreement with 30 days’ notice to the end of a month.

7.3

The right to terminate the contract without notice for good cause remains unaffected.

8. Data Protection and Data Security

8.1

The Provider complies with applicable data protection laws, in particular the GDPR.

8.2

The Customer remains the data controller for the processing of personal data of their end customers. The Provider processes such data solely on behalf of the Customer and in accordance with the Data Processing Agreement (DPA).

8.3

The Provider implements appropriate technical and organizational measures (TOM) to ensure the security of data.

9. Liability

9.1

The Provider is liable only for damages caused by intentional or grossly negligent conduct.

9.2

Liability for indirect damages, consequential damages, or lost profits is excluded unless required by mandatory statutory provisions.

9.3

The Provider assumes no liability for outages or limitations of the platform caused by force majeure, maintenance work, or the failure of third-party services (e.g., Twilio, Stripe, Mailgun).

10. Amendments to the T&C

10.1

The Provider reserves the right to amend these T&C. Any changes will be communicated to the Customer at least 30 days before they take effect.

10.2

If the Customer does not object within the stated period, the changes shall be considered accepted. The Provider will explicitly inform the Customer of their right to object and the applicable deadline.

11. Final Provisions

11.1

Any modifications or additions to this agreement must be made in writing.

11.2

Should any provision of these T&C be or become invalid, the remainder of the contract shall remain unaffected.

11.3

German law applies.
The place of jurisdiction is Mainz, Germany.

29 November 2025, Mainz
David Aman